Privacy Policy
Last revised: July 2026
1. Introduction
Center Pharmacy ("we," "us," or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website, use our online services, or interact with our pharmacy.
By accessing or using our website and services, you consent to the practices described in this Privacy Policy.
2. Information We Collect
Personal Information
- Name, address, phone number, and email address
- Date of birth and gender
- Insurance provider and member ID information
- Payment and billing information
Protected Health Information (PHI)
- Prescription history and medication records
- Medical conditions and treatment information
- Allergy information and adverse drug reactions
- Prescriber information and clinical notes
- Refill and transfer request details
Technical Information
- IP address, browser type, and device information
- Pages visited and interaction data on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the information we collect for the following purposes:
- Processing and fulfilling prescriptions, refills, and prescription transfers
- Providing medication counseling and pharmacist consultations
- Communicating with you about your prescriptions, orders, and account
- Coordinating care with your healthcare providers and insurance company
- Processing payments and billing
- Providing home delivery services
- Sending appointment reminders, refill notifications, and health-related communications
- Complying with legal and regulatory obligations
- Improving our website, services, and customer experience
4. How We Share Your Information
We do not sell your personal or health information. We may share your information in the following circumstances:
- Healthcare Providers: With your prescribers and other healthcare providers involved in your care, as permitted by law.
- Insurance Companies: With your insurance provider for claims processing, coverage verification, and prior authorizations.
- Business Associates: With trusted third-party service providers who assist us in operating our pharmacy (e.g., delivery services, technology providers), under agreements that protect your information.
- Law Enforcement & Regulatory Authorities: When required by law, court order, or government regulation.
- Public Health: For public health reporting, adverse event reporting, and product recalls as required by law.
- Successors: In connection with a merger, acquisition, or sale of our business assets.
5. HIPAA Compliance
Center Pharmacy complies with the Health Insurance Portability and Accountability Act (HIPAA) and its implementing regulations. We maintain safeguards to protect the privacy and security of your Protected Health Information (PHI). A Notice of Privacy Practices is available upon request at our pharmacy location and describes how we may use and disclose your health information in greater detail.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and remember your preferences. You can control cookies through your browser settings; however, disabling cookies may affect certain features of our website.
7. Data Security
We implement appropriate technical, administrative, and physical safeguards to protect your personal and health information from unauthorized access, use, disclosure, alteration, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure.
8. Data Retention
We retain your personal and health information for as long as necessary to fulfill the purposes described in this policy, comply with legal and regulatory requirements (including state pharmacy board retention rules), and resolve any disputes. Prescription records are typically retained for a minimum of the period required by Florida law.
9. Your Rights
You have the following rights regarding your personal and health information:
- Access: Request a copy of your personal and health information we maintain.
- Amend: Request correction of inaccurate or incomplete information.
- Restrict: Request restrictions on certain uses and disclosures of your information.
- Confidential Communications: Request that we communicate with you in a specific manner or at a specific location.
- Accounting of Disclosures: Request a list of certain disclosures of your health information.
- Opt-Out: Unsubscribe from marketing communications at any time.
To exercise any of these rights, please contact us using the information provided below.
10. Children's Privacy
Our website and services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us so we can delete such information.
11. Third-Party Links
Our website may contain links to third-party websites (e.g., patient portals, insurance providers, drug information tools). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the updated policy on this page and update the "last revised" date at the top. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: